Privacy Policy
The Velvet Felt & Grill respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy applies to all personal information collected through our website, booking systems, and in-venue interactions. It explains what we collect, why we collect it, how we use it, and your rights regarding your data. We encourage you to read this policy carefully so you understand our practices and your choices.
Information We Collect
We collect personal information that you provide directly, such as your name, contact details, and booking preferences, as well as information collected automatically when you use our website.
- Contact information: name, email address, phone number.
- Booking details: date, time, party size, special requests.
- Tournament registration: player name, skill level, tournament preferences.
- Technical data: IP address, browser type, device information, cookies.
- Payment information: processed securely by third-party providers; we do not store full card details.
How We Use Your Information
We use your personal information to provide and improve our services, process bookings and tournament registrations, and communicate with you about your reservations and events.
- To manage table reservations and dining experiences.
- To register you for poker tournaments and manage leaderboards.
- To send booking confirmations, reminders, and updates.
- To respond to inquiries and provide customer support.
- To send marketing communications, if you have opted in.
- To comply with legal obligations and protect our rights.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access.
- Encryption of data in transit and at rest.
- Access controls and authentication for staff.
- Regular security assessments and updates.
- Secure payment processing via PCI-compliant providers.
- Employee training on privacy and data protection.
Your Rights and Choices
You have the right to request access to the personal information we hold about you, to ask for corrections, and to request deletion in certain circumstances.
Access
You may request a copy of your personal information.
Correction
You may ask us to update inaccurate or incomplete information.
Deletion
You may request that we delete your personal information, subject to legal requirements.
Opt-out
You can unsubscribe from marketing communications at any time.
To exercise these rights, contact us using the details in the Contact section.
International Data Transfers
Some of our service providers may be located outside Australia, and your personal information may be stored or processed overseas. We take reasonable steps to ensure that overseas recipients handle your information in accordance with Australian privacy laws. By providing your information, you consent to such transfers.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page. We will notify you of material changes via email or a prominent notice on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.
- Email: [email protected]
- Phone: +61438719542
- Address: 1 Crown Casino Boulevard, Southbank VIC 3006, Australia